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General FAQ

Frequently Asked Questions

General FAQ

Is there an easy way to release an order on hold?
When is the latest I can order online to receive my delivery tomorrow?
Why am I only able to see part of the screen on my monitor?
When printing an order confirmationI am missing the right side of the page, why?
How do I obtain my login information?
Why has my order not arrived?
How do I return or exchange a product?
What is your signature authority uses an unknown algorithm?
Why do I get a message about Certificate Authority has expired?
When I log in, why do I get the error page cannot be displayed?
What is a cost centre, a purchase order number, or a desktop location?
What is the difference between a basket & a shopping list?
What is a core product?
Why do I have to change my password?
I'm trying to type in my username, but instead my cursor just jumps all over the screen?
I am supposed to have access to several addresses for delivery. How do I change the default choice?
Why is my order "on hold”? I did not place it on hold.
How do I get a catalogue?
Where can I find my order history?
In Order Tracking what do the various order status mean?
What are the recommended web browsers for using our system?
What do the asterisks mean on the Additional Order Information Screen?
Why do I have to select the Place Order button to complete my order?

Super User FAQ

How can I place my Requisition Form and enter it on the Internet?
Is there a way that a user can be deleted off of the Internet?

Is there an easy way to release an order on hold?
If your user profile allows the release of orders on the Order Tracking screen, you will see a checkbox in the ‘Select’ column for orders that have a status of ‘Held by Customers’ and ‘Held for Review’. To release these orders, check the box for each order, and then click the ‘Release Selected’ button at the bottom of the page. All orders checked will be released.
When is the latest I can order online to receive my delivery tomorrow?
Monday to Friday: Orders placed via Office Depot Online before 4pm will be delivered next day*
Why am I only able to see part of the screen on my monitor?
There are settings in your browser that control the way your screen is displayed. If you use Microsoft Internet Explorer you can change fonts under browser options - select View, select Fonts and select Smallest. If you use Netscape Navigator 6.0, you can change the fonts under browser options - Options, select General Preferences, select Fonts tab, select Choose Font for Proportional Font, select a font size of 10 or 11, select OK, close remaining windows.
When printing an order confirmationI am missing the right side of the page, why?
There are settings in your browser that control the printing function. If you use Microsoft Internet Explorer, you can change margins under browser printing options: select File, select Page Setup, change Margins (inches), Left to .25”, Right to .20”. If you would like, you can change the Top and Bottom to .25”.
How do I obtain my login information?
Initially, your login information will be provided by either your Account Manager, or by the Super User within your company. If you have forgotten your password click on the Forgot Your Password? link on the login screen. Through this feature you can submit your email address to retrieve the required information. You may also contact the eSupport Help Desk on tel. 0844 11 00 00, Monday - Thursday, 8am - 5:30pm and Friday, 8am - 4:30pm.
Why has my order not arrived?
Delivery tracking is handled by your local Office Depot Customer Service department. Please ring tel. 0844 11 00 00, Monday - Thursday, 8am - 5:30pm and Friday, 8am - 4:30pm.
How do I return or exchange a product?
Returns & exchanges are handled by your local Office Depot Customer Service department. Please ring tel. 0844 11 00 00, Monday - Thursday, 8am - 5:30pm and Friday, 8am - 4:30pm for assistance.
What is your signature authority uses an unknown algorithm?
Your Internet Explorer or Netscape software's security certificate needs to be updated. This is usually handled by your internal IT department. Updates can be found at the Microsoft or Netscape websites.
Why do I get a message about Certificate Authority has expired?
Your browser's certificate for access to secure sites has expired. Please contact your IT department to have the certificate deleted, or to have the browser upgraded.
When I log in, why do I get the error page cannot be displayed?
Either your username or password is being entered incorrectly, or there may be an issue with your connection to the Internet. Please check the typing of your information and try again. Be sure the website address you are attempting to login to is: http://online.www.online.officedepot.ch. Please contact our eSupport Helpdesk on tel. 0844 11 00 00, Monday - Thursday, 8am - 5:30pm and Friday, 8am - 4:30pm if the problem persists.
What is a cost centre, a purchase order number, or a desktop location?
These fields may or may not be required by your company. If there is an asterisk (*) next to the field, it is mandatory. This information is supplied to you by your company. If the field has a search button next to it, you may click on that button to be presented with the various valid responses for that particular field.
What is the difference between a basket & a shopping list?
The shopping basket is used for purchases you are making right away. The shopping list feature is used to create lists of commonly ordered products for future reference. You may have multiple lists on your account.
What is a core product?
Items that have been discounted especially for your company as per the agreement with Office Depot.
Why do I have to change my password?
For security reasons, Office Depot gives you the option of changing your password on a regular basis (30, 60 or 90 days). When prompted to change your password, you may rekey the same password again in the new password section & confirm password fields. Please contact your Office Depot account manager or superuser if you would like to have your password set to never expire.
I'm trying to type in my username, but instead my cursor just jumps all over the screen?
If you are using the number pad on your keyboard, make sure your num-lock is on
I am supposed to have access to several addresses for delivery. How do I change the default choice?
On the additional order information screen, you will see your current address. If your company has given you access to multiple shipping addresses, you will notice a search button next to the address ID box. Click on the search button and you will be presented with the list of shipping addresses available for your profile. You may have the option of choose for the current order, and make default to make the default choice the next time you order online.
Why is my order "on hold”? I did not place it on hold.
Your account may be set up in such a way that your permission allows you to place orders on hold only. An email is then sent to your administrator or purchasing department, which then allows them to review, approve, and then release the order from hold.
How do I get a catalogue?
Please request a catalogue from your account manager if required.
Where can I find my order history?
Your order history is located within Manage Account (in the red toolbar) under the Order Tracking link.
In Order Tracking what do the various order status mean?
The various states will show you where your order is actually running.
What are the recommended web browsers for using our system?
For optimum performance we recommend the use of MS Internet Explorer version 7.0 or higher and Firefox version 3.0 or higher.
What do the asterisks mean on the Additional Order Information Screen?
The asterisks on the Additional Order Information Screen mean the field is a mandatory field. In order to complete your order, information must be either manually entered in the field or the search button to the right of the box may be chosen to select a specific selection.
Why do I have to select the Place Order button to complete my order?
If Place Order is not selected, the order will reside on your PC and may be lost. The Place Order option must be selected on the Checkout page or the order will not be placed on Office Depot's system for processing.
How can I place my Requisition Form and enter it on the Internet?
Yes, Office Depot has the ability to take an Excel spreadsheet and load it into the Internet as a Custom Shopping List. Ask you Office Depot Account Manager for more details.
Is there a way that a user can be deleted off of the Internet?
As a superuser/administrator, you have only the ability to disable users. If you have users that you want to have deleted from the Office Depot system completely please send these user names including their customer codes to the Customer Service team or Office Depot Sales Representative. You do not need to disable these user names. We will inform you when the users are deleted.