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Refunds & Exchanges

Your complete satisfaction is our primary concern.

At Office Depot, we want to be sure that every purchase is the right one for you. If you are dissatisfied with your purchase for any reason, you may return most items in their original packaging within 30 days of purchase for a replacement or full refund.

To arrange a return please call Customer Services on tel. 0844 11 00 00, Monday - Thursday, 8am - 5:30pm and Friday, 8am - 4:30pm or email service@officedepot.ch. Alternatively, click on the RETURNS link to access our online returns form.

Exceptions:

-Furniture, Computers, and Business Machines with accessories in original packaging can be returned within 14 days after purchase for a full refund.

-Notebooks, PCs, and open software (with accessories in original packaging) can be exchanged for the same item within 14 days of purchase.

Special Order Products may not be returned or exchanged. This includes items that are not stocked in one of our warehouses and/or are indicated as SPECIAL ORDER.